When the parcel reaches the destination, don’t sign the delivery confirmation
without hesitation. If
you sign for the item in 'good condition', you will not be able to process a
claim. Instead,
check its condition in the presence of the courier driver. In case the parcel arrives
damaged, ask the courier driver to file a damage report.
Without a damage report, the claim is likely to be
rejected by the courier company.
Please note that allegations that the courier
driver left too fast or that the damage was discovered only after opening the
parcel, will not be taken into consideration by the courier company.
