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April 16, 2024

What to Do When your Parcel Arrives Damaged?

When the parcel reaches the destination, don’t sign the delivery confirmation without hesitation. If you sign for the item in 'good condition', you will not be able to process a claim. Instead, check its condition in the presence of the courier driver. In case the parcel arrives damaged, ask the courier driver to file a damage report.

Without a damage report, the claim is likely to be rejected by the courier company.


Please note that allegations that the courier driver left too fast or that the damage was discovered only after opening the parcel, will not be taken into consideration by the courier company.


Comment panel

  • May 31, 2019 Reyhan abtahi


  • June 04, 2019 behzad

    So Good

  • June 18, 2019 Alireza Dayani

    Until today, all packages are delivered to our customers destination with good condition. Thanks to the Newsha staffs.

    Newshadrinks : Our Pleasure :)

  • October 28, 2020 Wahida Azizi

    Hi, I ordered Niusha Demonush eight days ago, but I have not received it yet. Please tell me when it will reach me. Thanks

    Newshadrinks : Dear Wahida, please let us know your order number. we will check and revert ASAP.

  • July 06, 2021 Minoo Bond

    Received the package with NO instructions how to consume these different variety of teas. Please send me copy of instructions. Thanks!

    Newshadrinks : Dear Minoo, please talk with your Newsha independent distributor. feel free to contact us in case of any need.